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FAQ

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How much does an exam cost?

The fees all depend on your coverage and the type of service provided. We take both medical (like when you go to your primary care doc) and vision insurance. Please let us know who you use for medical insurance (even if you think they won’t cover a visit), along with your specialist copay. Please also let us know who you use for vision insurance.

What happens if I cancel/no show/ or don't keep the appointment?

Please give us at least 48 hours notice if you need to change or cancel your appointment so we can make the spot available for others! A $50 fee will be charged to you if you do not keep the appointment or cancel without a 48 hour notice.

What are my benefits?

If you are concerned about getting an unexpected bill, please come knowing the details of your coverage. It is your responsibility to know the details of your coverage. We will review accepted medical and vision benefits with you at the time of your exam. Please also verify them, as sometimes there are discrepancies and we would hate for you to get an unexpected bill. It is your responsibility to know the details of your coverage, deductibles, and copays.

What do I need to bring?

Please bring in your current sunglasses, glasses, and any contact lens boxes you may have. Please also bring your current medication list, a driver’s license, and any medical and/or vision insurance cards you have.

How long does it take to get my contacts and glasses?

Typically contacts take 3-5 business days. Glasses typically take 7-10 days. Please let us know if you need a rush order. If you feel there is a delay, please ask.

Will I be dilated?

Probably NOT! We have found a replacement for the dreaded dilation test. We were one of the first practices in the U.S. to offer advanced ultra-widefield retinal imaging.

What vision plans do you accept?

We accept both Medical and Vision plans. Please note we are not in-network for any Medicaid plan, even if it is a program through a private insurer. We are providers for the following:

Medical:

  • Aetna
  • BlueCross BlueShield
  • Cigna
  • Medicare

Vision:

  • VSP

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